Developing Careers for Office Staff

Customer Success Administrator x3 – Global Fintech Company in Central London - £28,000 + Benefits (ID:11628)

Job Role
Administration Jobs
Contract Type
Perm
Location
London
Salary
£28,000
Date Added
15/11/2022
Date Expires
13/12/2022
Industry
Banking and Finance

A global fintech company is looking for an Administrator to join the Customer Success team. You will be joining a small team focused on problem solving and building relationships with the company’s global array of clients. This will often by in collaboration with other teams within the company, including treasury, compliance, and sales, all working towards offering the best possible service to the demanding clientele.

The company in question operates in a very niche market, working with internationally-mobile teams, such as music acts, superyachts, film crews, and legal and audit teams, to offer real-time treasury management, multi-currency solutions and effective payment services. The company has built up a large and impressive client base due to the quality of financial services and industry leading technology, with customer experience being at the centre.

The ideal candidate will be a bright graduate who is adept at problem solving, identifying the root cause, and confident/creative enough to offer solutions, and happy to get involved in a client facing role. You will need to be good with technology and able to adapt to new software. In addition to this, the role requires you to be proactive, encouraging you to work autonomously, and to provide your own insights into the business, making procedures more efficient, and identifying opportunities to assist existing clients.

This is a great opportunity for a graduate to join a prestigious company in a really exciting area of the industry. The salary is £28,000 in addition to benefits, including private health insurance, gym membership, and monthly credits to spend on wellbeing. You will be required at the start to come into the office, based in Central London, 5 days a week, although this is likely to turn hybrid once you’ve settled in and gone through the 4-6 weeks-worth of training on the inhouse software and procedures.

Responsibilities:
- Be primarily responsible for office-based operational tasks such as card fulfilment, card orders/expiries, account opening, user permissions, and card payment disputes
- Resolve a wide range of customer queries by email, manage expectations and provide an industry leading standard of support
- Identify opportunities to improve our operational processes and efficiency
- Identify opportunities to solve new problems for existing clients
- Identify gaps in and help create self-service content for our support site
- Act as the first line of defence against financial crime, flagging concerns where appropriate

If this role sounds interesting to you, please apply today, or alternatively contact Will Harrison on 0207_287_7788.

**ANGELA MORTIMER PLC ACT AS A RECRUITMENT BUSINESS FOR THIS ROLE** - IF YOU ARE ALREADY REGISTERED WITH ANGELA MORTIMER PLEASE CONTACT YOUR CONSULTANT

For further information how Angela Mortimer acts as an employment agency or as an employment business see our legal information.

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