Account Manager, Customer Service experience? interested in technology - want a people focused role? £26k, hybrid working. - Central London. (ID:14664)
Our innovative tech/software client, is seeking a self motivated Case Manager to join their team.
An account manager type role you will be acting as the main point of contact for clients providing consultative advice in relation to all aspects of, hearing room services including the collation of transcription, equipment and logistics requirements
Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.
Providing training to clients using Platform.
Liaising closely with the Business Development, Projects, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service.
Regular and accurate recording of control information and timely billing at month end.
A people focused role, the successful candidate will be bright and engaging, with a willingness to learn and use initiative.
Excellent verbal and written communication skills.
Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
Strong IT skills.
Team player with a flexible attitude to meet the changing needs of the business and our clients.
Proven track record in a client facing or professional services role is desirable but not essential.
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