Developing Careers for Office Staff

Experience of working with Legal Technology? £26k, hybrid working - Central London. (ID:14667)

Job Role
Customer Services Jobs
Contract Type
Date Added
Date Expires
Our industry leading software client are seeking a tech savvy team player to join their growing team.
Hybrid working, the role will be assisting with and managing queries related to technology used within the legal world, eg Speech to Text software.

The role, to provide hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
Prompt and accurate recording of task information for billing.

Looking for someone;
Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

For further information how Angela Mortimer acts as an employment agency or as an employment business see our legal information.

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