Service Analyst

COMPLETELY Remote

Pay Rate: £16.00 p/h

Start: TUESDAY – needing immediately available candidates.

Hours: 09:00-18:00

Responsibilities:

• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.

• Manage client user access across multiple environments, ensuring secure, compliant access control.

• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.

• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.

Candidate:

• Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.

• Understanding of access controls, data integrity, and incident management best practices.

• Strong problem-solving and coordination skills with a sharp eye for detail.

• Confidence managing multiple stakeholders and workflows simultaneously.

• Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).

• A process-oriented mindset with a passion for continuous improvement.

• Ideal if they have SaaS experience

ASAP START – IDEALLY TUESDAY!!!

Service Analyst

COMPLETELY Remote

Pay Rate: £16.00 p/h

Start: TUESDAY – needing immediately available candidates.

Hours: 09:00-18:00

Responsibilities:

• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.

• Manage client user access across multiple environments, ensuring secure, compliant access control.

• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.

• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.

Candidate:

• Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.

• Understanding of access controls, data integrity, and incident management best practices.

• Strong problem-solving and coordination skills with a sharp eye for detail.

• Confidence managing multiple stakeholders and workflows simultaneously.

• Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).

• A process-oriented mindset with a passion for continuous improvement.

• Ideal if they have SaaS experience

ASAP START – IDEALLY TUESDAY!!!

Service Analyst

COMPLETELY Remote

Pay Rate: £16.00 p/h

Start: TUESDAY – needing immediately available candidates.

Hours: 09:00-18:00

Responsibilities:

• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.

• Manage client user access across multiple environments, ensuring secure, compliant access control.

• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.

• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.

Candidate:

• Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.

• Understanding of access controls, data integrity, and incident management best practices.

• Strong problem-solving and coordination skills with a sharp eye for detail.

• Confidence managing multiple stakeholders and workflows simultaneously.

• Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).

• A process-oriented mindset with a passion for continuous improvement.

• Ideal if they have SaaS experience